• Understand your own personal communication style and how it impacts on those you are communicating with

• Use your communication style to influence others and develop more effective relationships

• Communicate effectively to 'gain the edge' and achieve your objectives

• Know what skills are available to you, and how and when to use them
  

Course Overview:

• Successful communication

• The barriers to successful communication

• The characteristics of an excellent communicator

• Methods of communication

• The essentials of communication

• Develop listening skills and build rapport

• Perception and the impact we make

• Determine what skills are required and how to use them

• Communication styles

• Identify individual styles

• Understand what these different styles mean

• Adapt your style to that of others and different situations

• How to use communication

• Hints and tips on applying the skills developed on the course

• Case studies of effective use of communication

• Ensure the communication is relevant
  

Duration : 1 Day

Note:

This course is currently available as an In-House course - However, many people searching for this course also attend our Introduction to NLP course that also covers in-depth skills and techniques for communication.